The work
As Senior BI Developer and Functional Service Lead, I led business intelligence (BI) delivery for an international organization. I directed the Agile sprint process, and I led and mentored a global team of four to six developers. I designed more than thirty BI data and reporting assets, including dbt pipelines, Snowflake datasets, and dashboards. They covered financial reporting, laboratory operations, certifications, auditor performance, and IT service management. The reports gave leadership new visibility into accruals, profit margins, operational performance, and IT metrics. I combined data from Snowflake, APIs, SharePoint, Azure Blob Storage, and Power Automate into shared SQL views, and I co-authored the enterprise data architecture documentation. I also trained application support staff in Power BI, so nearly 90 percent of BI support work moved to level 2.
Application support
Earlier, as Senior Application Support Analyst Lead, I coordinated a global team of four to eight developers and support staff, following service-level agreements and ITIL practices. I resolved complex Java, BI Publisher, and Oracle PL/SQL issues and earned 100 percent customer satisfaction ratings. Better support coordination, documentation, and knowledge transfer improved second-level support in Latin America and reduced missed service-level targets worldwide. Customer satisfaction survey responses increased tenfold. I wrote more than one hundred technical articles in English and Spanish, and I interviewed and mentored team members.
Enterprise data dictionary
I built an enterprise data dictionary from information gathered across more than ten departments. It documents business processes, data definitions, database schemas, and relationships. I drew the entity-relationship diagrams and data models in Visio, Oracle SQL Developer Data Modeler, ModelRight, and erwin Data Modeler.
This overview is based on my résumé.